Refund and Returns Policy

Effective Date: January 8, 2025

At TUDORLUXUNIE, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return and refund policy for most products. Please review the guidelines below for returning items and requesting a refund.

1. Return Eligibility

  • To be eligible for a return, items must be in unused, unopened, and original condition with all packaging and tags intact.
  • We do not accept returns on personalized, used, or sale items.
  • Returns must be initiated within 30 days from the date of receipt of the product.

2. How to Request a Return

  • To start a return, please contact our customer service team at info@tudorluxunie.com or call (740) 625-6901 with your order number and the item(s) you wish to return.
  • We will provide you with a return authorization number and instructions on how to return your product.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
  • If the product is defective or an error was made in your order, we will cover the return shipping costs and provide a pre-paid shipping label.

4. Refund Process

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • If your return is rejected due to missing packaging or other issues, we may offer a partial refund or ask you to resolve the issue.

5. Exchanges

  • We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order for the item you want.

6. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us immediately at info@tudorluxunie.com or (740) 625-6901. We will arrange for a replacement or issue a full refund.
  • Please retain all packaging and damaged items for inspection if required.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom items
  • Products marked as final sale or non-returnable at the time of purchase
  • Opened or used items

8. Late or Missing Refunds

If you haven’t received your refund after the processing time, please:

  • Check your bank account or contact your payment provider.
  • If you’ve done this and still haven’t received your refund, please contact us at info@tudorluxunie.com.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy, please reach out to our customer service team:

TUDORLUXUNIE
5224 Hall Rd, Centerburg, Ohio (OH), 43011
Phone: (740) 625-6901
Email: info@tudorluxunie.com
Website: https://tudorluxunie.com

This Refund and Returns Policy is effective as of January 8, 2025.